Frequently Asked Questions (FAQs)

1. What products do you offer? Timeless-era is an online retailer specializing in a variety of handbags designed for everyday functional use.

2. Where is Timeless-era located? Our business address is located at 712 Grand St, Hoboken, NJ 07030, United States.

3. How can I contact customer support? You can reach us via email at support@timelessera.shop. We aim to respond to all inquiries within 24–48 hours during business days.

4. What are your business hours? We are available Monday through Friday, from 9:00 AM to 5:00 PM (GMT-05:00).

5. Do you ship internationally? Currently, we only ship to addresses within the United States.

6. How much does shipping cost? [Insert your shipping cost here, e.g., We offer Free Shipping on all orders / or / Shipping is a flat rate of $4.95].

7. How long will it take to receive my handbag? Our handling time is 1-2 business days, and the transit time is typically 3-5 business days. You can expect your order within 4-7 business days.

8. Can I track my order? Yes. Once your order is dispatched, we will send a tracking number to your registered email address so you can monitor its progress.

9. What is your return policy? We offer a 30-day return window from the date of delivery. The handbag must be unused and in its original packaging to be eligible for a return.

10. How do I start a return? To initiate a return, please email us at support@timelessera.shop with your order details, and we will provide the necessary instructions.

11. When will I receive my refund? Once we receive and inspect your returned item, refunds are typically processed back to your original payment method within 5-7 business days.

12. What payment methods do you accept? We accept all major credit cards and secure online payment methods as displayed at checkout.

Contact Information

Type to search

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping