Shipping Policy
At Timeless-era, we strive to provide a reliable and transparent shipping process for all our customers within the United States. We focus on ensuring your order is processed efficiently and delivered to your doorstep in a timely manner.
1. Shipping Destinations
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
2. Shipping Costs
- Standard Shipping: Flat rate of 15$.
- All shipping charges will be clearly displayed at the checkout page before you complete your purchase.
3. Order Processing & Handling Time
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time.
- Handling Time: 1–2 Business Days (Monday – Friday).
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Transit Time & Delivery
- Transit Time: 3–5 Business Days (Monday – Friday).
- Total Estimated Delivery Time: 4–7 Business Days.
- Please note that delivery times are estimates and may vary slightly due to carrier delays or external factors.
5. Order Tracking
Once your handbag has been dispatched, you will receive a shipping confirmation email containing your Tracking Number. You can use this number on the carrier’s website to monitor the status of your delivery.
6. Delivery Address Changes
We are unable to change the delivery address once an order is in transit. If you need to change the shipping address, please contact us at support@timelessera.shop within 12 hours of placing your order.
Contact Information
If you have any questions or concerns regarding the shipment of your order, please reach out to our support team:
- Business Name: Timeless-era
- Business Email: support@timelessera.shop
- Business Address: 712 Grand St, Hoboken, NJ 07030, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
